Return Policy

  • We are not responsible for any lost or stolen merchandise incurred upon return shipping.

  • We accept returns or exchanges on any undamaged, unused items within 7 days of delivery date, after 7 days all sales are final.

  • Returns must include all original receipts, tags and accompanying packaging.

  • We will issue a full refund including the shipping cost from us to the customer. However we will deduct a return cost fee that will depend on the return origin:
    – Hong Kong & Taiwan : Free returns
    – Asia : return fee of USD$10 or USD$16 for big volume returnings,
    – UK, UE : return fee of USD$25 or USD$35 for big volume returnings

  • To return or exchange items, you must request a return authorization by contacting us

  • All shipping are non-refundable, and are at the expense of the customer. For customer enjoy free shipping upon purchases over USD$300. In case of return, we need to deduct USD $35 on shipping when refund.

  • Please note that Sale items are not eligible for a return.

  • For customer did not receive the parcel in 3 weeks and leaded to the parcel return to us on our expense, we need to charge $35x2 =$70 on shipping.

  • Refunds will be processed in the form in which the returned product was received.

  • Your refund will be credited to your original form of payment. If the complete order is returned a refund will include shipping costs. However we will deduct a return fee from your refund, please check the complete information above.

  • Please allow up to 10 days for your refund to process.

  • We reserves the right to reject returns which do not comply with our return policy.

  • Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

  • All SALE items are final.
Please send any returns to:

Matter Matters 

Unit E9, Rm B, 8/F, Excelsior Building, 68-76 Sha Tsui Road, Tsuen Wan, N.T., Hong Kong.

Tel : +852 6189 1644

Email : info@matterreallymatters.com