• We are not responsible for any lost or stolen merchandise incurred upon return shipping.
  • We accept returns or exchanges on any undamaged, unused items within 7 days of delivery date, after 7 days all sales are final.
  • Returns must include all original receipts, tags and accompanying packaging.
  • All shipping and insurance costs are non-refundable, and are at the expense of the customer.
  • Refunds will be processed in the form in which payment was received.
  • Please allow up to 10 days for your refund to process.
  • We reserve the right to refuse any returned item that does not meet our return policies.
  • All sale items are final.
Please send any returns to:

Matter Matters
Unit S, 9A, D2 place, 9 Cheung Yee street,  Lai Chi Kok, Kowloon, Hong Kong